Refund & Cancellation Policy

Retainers

All retainers are non-refundable. The retainer secures your event date and prevents us from booking other clients.

If the Client’s wedding was cancelled, the Client may have the opportunity to apply the retainer towards a custom piece of art.

Final Payment

The remaining balance must be paid no later than the event date.

Cancellations

If the event is canceled more than 14 days before the event date, payments made beyond the retainer will be refunded at our discretion.

Artist Cancellation

If Love Story Live Painting must cancel due to illness, emergency, or other unavoidable circumstances, all payments will be fully refunded.